Wednesday, May 30, 2012

Certified Pre-owned Vehicles--What's the big deal?


The bosses here at Lakeland Automotive are always on the look out for ways to meet our customers' needs. This spring we have started offering "Certified Pre-Owned" Hondas and Toyotas.
So? What's the big deal? What's the difference between a "Certified Pre-owned" and a regular pre-owned vehicle? Is it just the next euphemism for a USED car? (Incidentally, I prefer the term "Previously Enjoyed.")
To answer these tough questions for you, I did what I usually do... I Googled.
WikiPedia says: 
"A certified pre-owned car or CPO is a type of used car.
Most often late-model, they differ from other used cars by having been inspected, refurbished, and certified by a manufacturer or other certifying authority. They also typically include an extended warranty, special financing, and additional benefits." (http://en.wikipedia.org/wiki/Certified_Pre-Owned)
...And they're absolutely right.



Edmunds, the go-to website for all things automotive says this: 
"'Factory Certified' refers to used cars that are offered for sale by your local dealer with the support of the vehicle's original manufacturer, with warranties that extend beyond the initial coverage. The original manufacturer of the vehicle is using their dealer network to inspect the car, determine if it is worth certifying, then offering support for the vehicle for a period of time beyond the original warranty. The certified warranty protection typically takes effect when the original warranty expires and, like a new car warranty, offers coverage for a certain number of years or miles, whichever comes first. Used cars sold with third-party warranties are sometimes advertised as "certified" but are not truly factory certified because the authority and expertise of the vehicle's manufacturer do not stand behind the "warranty" in any way. In fact the term "warranty" may be misleading as third-party warranties are really extended service contracts. A true warranty offers coverage that is included in the original purchase price." (http://www.edmunds.com/certified-cars/certified-pre-owned-vehicle-programs.html)
In a nutshell, CPO programs allow you to get high-quality, late-model, gently driven cars at a substantial savings over new. You still get many of the warranty, insurance, and special financing options that new car customers enjoy. It's kind of like finding a dress as Goodwill with the original store tags still on.

Toyota and Honda each have slightly different Certification guidelines.

My little Toyota booklet says that Toyota Certified Used Vehicles are:

  • All Toyota Models
  • All sources
    • trades
    • off-lease
    • auctions
    • purchase
  • Under 85,000 miles
  • Come with a Certified Comprehensive Warranty
    • Current model year plus 6 years back
    • 12-month/12,000 miles Comprehensive Warranty
    • From Date of TCUV purchase
    • $50 deductible per visit
  • Come with a Certified Limited Powertrain Warranty
    • 7-year/100,000-mile Limited Powertrain Warranty
    • From original date of first use when sold as new
    • $50 deductible per visit
    • Warranty is transferable--no charge
  • Come with Roadside Assistance
    • 1-year of Roadside Assistance
    • From date of TCUV purchase
    • Toll-free call for service 24 hours a day, 365 days a year
    • Covers
      • Flat tires
      • lockouts
      • jump starts
      • towing
      • fuel delivery
  • Must meet these standards
    • CARFAX Vehicle History Report
    • 160-point Quality Assurance Inspection
      • 131-Checkpoint mechanical inspection
      • All tires must match; minimum of 5/32" tread
      • Brakes minimum 50% wear remaining
      • 100% mechanically correct
      • 29-point detailing and appearance standards
        • exterior
        • interior
        • engine compartment
        • trunk compartment
  • Hybrids--same benefits plus
    • 8-year/100,000 miles Factory Hybrid Battery Warranty
    • 174-point Quality Assurance Inspection
  • Optional Vehicle Service Agreements are also available
The Honda booklet lays it out like this:
  • Eligibility
    • 6 years old or newer
    • Up to 80,000 miles
    • No gray-market vehicles
    • No branded title or salvage vehicles
  • Inspection/Certification
    • CARFAX Vehicle History Report
    • Comprehensive 150-point inspection
    • Must pass stringent Honda Certified requirements
    • Mechanical check and scheduled service
    • Appearance inspection and reconditioning as required (interior and exterior)
  • Warranty Coverage
    • Any remaining balance of new-car warranty
    • 12-month/12,000-mile nonpowertrain coverage (following expiration of new-car warranty)
    • 7-year/100,000-mile power train coverage (from original-in-service date)
    • No deductible
    • Covers most mechanical components except routine maintenance items like spark plugs, wiper blades, brake pads, etc)
    • Warranty transferable (private-party transactions only)
    • Warranty honored at all Honda automobile dealerships
You may be saying, "Hold the phone! What about Warranty Forever?!?" Never fear, my darlings. We are still including Warranty Forever on all our new cars, qualified non-certified used cars, domestic used cars. Basically, if it isn't Factory Certified, and it's under ten years old and under 100,000 miles at the time of purchase, it still comes with Warranty Forever at no additional cost. 

More on Warranty Forever in another article.

As always, your questions or comments are welcome below. I'm only a phone call away at 920-458-6171. Email me at maggiemitchell@lakelandauto.com or follow me on You Twit Face

Saturday, May 26, 2012

Girls and Cars--Maintenance Musts


I must confess that before I bought "Baby," my Super White 2011 Camry LE, my vehicles frequently resembled a purse on wheels. My sons would have to remind me that I had gone several thousand miles over the recommended oil change interval. I owned a series of "disposable" cars that I bought for $400-$500 and ran them till they dropped.

Suffice it to say that I've learned a thing or two in the last couple of years.

We women are so strong and capable in so many areas of our lives. Yet there still seems to be a gap when it comes to cars.  Many of the women I meet still feel intimidated when it comes to buying cars and when it comes to maintaining their cars. So from time to time, I'll be passing along some tips especially for us girls.

Believe me, if I can get a handle on it, anyone can.

I found this useful article at http://www.womens-finance.com/auto/carmaintenance.shtml

I put my two cents worth in italics:

Easy Car Maintenance for Women


NAPSI) - Women are a driving force behind more than 80 percent of all car purchases. Yet over one-third of women experience "auto" phobia-fearing anything that has to do with servicing cars. However, there's no need to stall when it comes to servicing your car. It's less challenging if you follow these basic maintenance tips:

Maintain Fluids

There are six main fluids to check and maintain in accordance with your vehicle manufacturer's scheduled maintenance (Maggie says: Most of these are in clear receptacles with a yellow lid.)

1. Washer fluid. Use a commercial windshield washer solvent.

2. Brake fluid. Most brake fluids absorb moisture, causing fluid deterioration and contamination over time. It's generally recommended that it be flushed during brake work.

3. Engine oil. Engine oil is generally changed once every three months or 3,000 miles, whichever comes first. (Maggie says: This is old school. Most cars now have a 5,000 miles oil change interval-- 7,500-10,000 for some engines with synthetic oil. Check the owners manual or call me)

4. Radiator/Engine Coolant/Antifreeze. This should be changed according to your owner's manual.

5. Transmission fluid. Most vehicle manufacturers suggest changing this fluid every 15,000-30,000 miles.

6. Power steering fluid. Low fluid can mean the loss of power steering. Most manufacturers don't have a scheduled maintenance for this fluid.

Check Your Tires

Spend a few minutes each month checking your tires:

1. Inflate. Check your owner's manual or inside the driver-side doorjamb for inflation guidelines specific to your car. Tires can lose one psi (pound per square inch) per month under normal conditions. Use a tire gauge for an accurate reading.

2. Rotate. Feel the tread of your tires. If you feel high and low areas or very smooth areas, you may have irregular tread wear. Proper tire rotation, alignment and balancing will help your tires last longer and provide a smoother, safer ride. For maximum mileage, rotate tires every 5,000 miles. (Maggie says: If you bought your car at Lakeland Automotive, your tire rotations are free for the life of your car.)

3. Evaluate. Be on the lookout for damage to your tires. If your tire looks worn or damaged, take it to a service center and have it checked out immediately.

Use Your Senses

Trust yourself and what you see, smell and hear.

1. Look. Watch for leaks under the car, or steam or smoke (!) coming from the engine. Pay attention to dashboard warning lights. (Maggie says: Most owners manuals or quick reference guides have a key to the indicator lights. When in doubt, call me)

2. Smell. Many fluids have their own unique odor. If you smell something unusual, you may have a leak.

3. Listen. Describe noises to your service technician as accurately as possible. Observe as many things as you can: when it's happening, how fast you're going, whether you're applying the brakes or gas, turning left or right, is the car hot or cold, etc. (Maggie says: Frequently, when your car gets in to the shop it behaves like a perfect angel and your technician can't figure out what you're talking about. Ask your tech to go for a ride with you so you can show him/her exactly what problem/noise you're experiencing)

Stay Educated

Keep a copy of your vehicle manufacturer's scheduled maintenance program handy. Firestone Tire & Service Centers offer these maintenance schedules for free and host free Car Care Clinics at locations around the country. Visit www.MasterCareUSA.com to find a clinic in your area or to schedule a service appointment. (Maggie says: This is also available at Edmunds.com)

(Maggie says: Don't be afraid to ask questions. You don't expect us to be experts in your field, we don't expect you to be an automotive expert. There are no stupid questions...trust me, I've already asked all the stupid questions. If you don't like the way you're being treated, ask to see the customer relations person...Or call me. I've got your back.)

Feel free to leave questions or comments below. You can also follow me on You Twit Face

Monday, May 21, 2012

Always Improving...or at least trying...

In my continued effort to bring you useful, relevant, money-saving information from the world of automotive sales, I give you Your Car Gal--The Blog. 


Hopefully, this will serve two purposes: it will give you information more often than just monthly if you want it, and it will make the newsletter less ungainly and more user friendly. 


You'll still be getting the same regular features, just in a blog format. You'll be able to access this from Facebook, Twitter, and from the Lakeland Automotive website, www.lakelandauto.com.


As always, I'm only a phone call away at 800-458-1679 or 920-458-6171. Or you can e-mail me at maggiemitchell@lakelandauto.com


Comments below are always welcome! (...unless you're a troll. Then I will speak your name and send you back whence you came!)